Send a photo, a part number, or a description. Randi pulls from your approved knowledge base and walks you through the fix — instantly.
See it in action
Your company already has the answers. They're in the manuals, the spec sheets, the heads of your best people. Randi makes that knowledge usable and actionable in the field — delivered over a text message, the moment someone needs it.
Give your team, customers, and dealers in the field a direct line to the right answer — no hotline, no ticket, no waiting. When your people can get answers instantly, that's a competitive edge you can feel.
New technicians get expert-level answers from day one. They text what they're seeing and get step-by-step guidance — grounded in your actual processes and equipment knowledge.
Give the people selling and servicing your products access to the same knowledge your best engineers have — available 24/7, right from their phone. No app, no login friction.
When a customer or tech is stuck at 11pm, you show up. That kind of responsiveness builds loyalty that no brochure can. Be the company people brag about working with.
When you upload a manual or spec sheet, Randi doesn't store the document. It reads the text, pulls out a structured record for every product or part it finds, and discards the rest. What goes into your knowledge base is clean, searchable, and exactly what your people need.
We pull raw text from your PDF and divide it into 14,000-character chunks with overlap — so nothing at a page boundary gets dropped.
Each section goes to Claude with a strict extraction prompt. It returns only the fields we need: brand, model, part number, description, known issues, and fix steps. No raw prose is stored.
Entries are deduplicated by model and part number. Only unique, structured records reach the database — nothing redundant, nothing unverified.
When a tech sends a message, the most relevant entries from your knowledge base are handed to Claude. It doesn't retrieve and repeat — it infers, deduces, and builds a plain-language action plan grounded in what your documentation actually says.
Randi receives your text — or photo — through a dedicated number. There's no queue, no waiting for a human to pick up.
Randi searches your approved knowledge base — manuals, spec sheets, known failure patterns — to find what's relevant to your question. If you send a photo, it analyzes the image directly.
Randi applies industrial troubleshooting logic to identify the most likely failure mode and the fastest path to resolution — in plain language, not manual-speak.
Step-by-step instructions written for a technician in the field. If the first fix doesn't work, keep replying. Randi remembers the thread.
Every time a technician texts Randi, you learn something — what's breaking, what's confusing, what keeps coming up in the field. No filters. No six degrees of separation. Just straight talk from the people with their hands on your machines.
Every support conversation is a signal.
No filters. No politics. Just straight talk from the person with their hands on your machine.
As your network grows, so does your ability to listen.
Spot emerging issues before they become warranty claims. Identify training gaps before they become costly callbacks.
The best product feedback in the world is sitting in the field right now. Unfiltered. Completely honest.
Hear what your best users actually want in the next product — straight from the field, in their own words. Before it becomes a support ticket. Before it becomes a lost customer.
The Pulse gives you access to it.
Randi — Built for the field. Connected to the people who run it.
No app to download. No manual to search. No service call to schedule.
Upload manuals, spec sheets, and wiring diagrams. Randi reads them alongside every question — your knowledge base, always current.
Works with any phone, any carrier. Your team texts the number from their regular messaging app — nothing to install, nothing to learn.
Randi remembers the conversation thread, so technicians never have to re-explain the situation. The diagnosis builds on itself.
3 AM breakdown on a job site. Text Randi. No service windows, no hold times, no on-call engineer dragged out of bed.
No meetings. No IT projects. No long implementations. Send us your files — we set up your number, build your knowledge base, and tune the system around your actual equipment. You give feedback by texting the same number your team uses. We fix things immediately. When it's right, we lock it in.
Tell us what equipment you support and send us your data. We'll take it from there.
Estimate the monthly burden of routine support calls your team is handling manually — then see what it looks like when Randi handles them instead.
Real concerns from real operations teams. If yours isn't here, ask us directly.
Have a question that isn't covered here? Our team responds within one business day.
Contact usSkip the questions and see Randi work on your actual knowledge base. 30 days, no commitment.
We built Randi to handle sensitive operational data — manuals, equipment specs, field conversations. Here's exactly how it's protected.
All data is encrypted using AES-256 at rest. Every connection uses TLS 1.2 or higher. No exceptions.
Your documents and data are only accessible to users on your account. Randi does not share content between customers.
Conversations with Randi are processed in real time and are never used to train AI models — yours or anyone else's.
Data is stored in AWS US-East data centers. We don't move your data internationally without disclosure.
Our database infrastructure (Supabase / AWS) holds SOC 2 Type II certification — independently audited security controls.
Every request — SMS, web, API — travels over encrypted connections. No plaintext data ever touches the wire.
User sessions are token-based and short-lived. No passwords are stored in plaintext — bcrypt hashing only.
Have a security question or need a compliance review for your procurement process? Email us directly.
Troubleshooting is just the start. The same Randi that helps your techs fix equipment also closes parts sales, files warranty claims, and runs your weekly safety training — all over text.
Randi matches the symptom to the right part from your catalog, sends your price, and captures a confirmed order in the same text thread — before the customer shops elsewhere.
Explore parts orderingSymptom, serial, and photo captured over text. Coverage validated against your rules. Your team gets a clean, pre-filled claim — and the back-and-forth disappears.
Explore warranty intakeRandi writes a weekly quiz from your manuals, texts it to your team, grades every reply, and emails management an audit-ready compliance record — automatically.
Explore safety trainingJoin a small group of industrial companies we're onboarding now. Set up is fast — and your team can start texting in the same day.