Randi captures symptom, serial, and photo over text, checks coverage against your rules, and hands your team a clean pre-filled claim. The back-and-forth stops here.
Intake to routed claim — zero phone tag
The information you need is simple — serial, symptom, hours, a photo. Getting it shouldn't take three phone calls and a week of photo ping-pong. Randi collects exactly what's needed, once, the first time, and validates coverage before the claim ever reaches a human.
None of it is the claim itself — it's everything that happens before the claim is complete.
Serial number. Model year. Symptom. Hours. Photo. Every intake call is an agent collecting data that should have been captured up front, the first time.
Customer emails a blurry picture. You ask for a better angle. They call back. You ask again. The claim is a week old before you have what you need.
Out-of-coverage unit gets processed through the full claim workflow before anyone checks the hours or the coverage period. Time and money, wasted.
Randi runs the structured intake over text, validates coverage against your policy, and only involves a human when the claim is ready to approve.
They describe the problem in plain language. Randi handles the structured intake from there.
Zero frictionAsks exactly what's needed, once. The photo request is frictionless — the customer just replies with a picture.
Captured onceHours, coverage period, component eligibility — checked automatically against your warranty policy. No surprises at billing.
Your rulesA complete, structured claim goes to your designated handler with all attachments. No missing fields. No follow-up calls.
Clean handoffNot when it needs more information. Only when it's complete. That's the difference.
Decision onlyWhen first-contact capture is complete, the whole cycle gets shorter and cleaner.
Illustrative figures based on typical after-sales operations — not a guarantee.
Randi follows your warranty and coverage rules to the letter. It validates eligibility, captures evidence, and pre-fills the claim — it does not approve anything. Every claim goes to a named human with full context: prepared, validated, and ready for a decision. Your rules, your call.
Complete claims. Clean handoffs. Less triage. Same staff — just not on the phone all day. We're onboarding a small group of service operations now.